Returns
& refunds.

A clear next step. Review your return options, submit a request online, and know what to expect from your refund.

Start a return
Request your return onlineStart through our return portal
5–7 business daysTypical review after your return arrives
Updates by emailAt return arrival and refund processing
Your return options

Know what’s covered.

Your return shipping coverage depends on whether Checkout+ was added to your order.

With Checkout+

Covered return shipping.

When Checkout+ Free Returns and Package Protection is included, your return shipping label is covered for eligible items returned within 30 days.

Choose a full refund or store credit.

Checkout+ also includes protection for packages lost or damaged in transit. See the coverage details below.

Without Checkout+

Standard returns.

Request your return within 30 days of delivery. Products must be new and unused, with the original packaging.

Unless the return is for an approved defective product, you are responsible for shipping charges paid at checkout and return shipping. Return shipping costs are deducted from your refund.

Approved refunds are issued to the original form of payment.

Start your return

A few steps. All online.

Open return portal
1

Find your order.

Open the return portal and locate your order.

2

Select Request Return.

Choose the return option for your order.

3

Choose your items.

Select what you’re returning and provide the reason.

4

Submit your request.

Follow the portal’s next steps for your return.

If additional information is needed before approval, we’ll email you with instructions.

Refund timing

When will
I get my refund?

Most returns need to be inspected before a refund is issued. Review typically takes 5–7 business days after the return reaches our facility.

Return stageWhat to expect
Return received

Your package arrives at our facility

Email update
Return reviewed

We inspect the returned product

5–7business days
Refund processed

We email your refund confirmation

Email update

After your refund is issued, allow approximately 24–48 hours for the funds to appear, depending on your financial institution. If you’re still within these timeframes, no action is needed.

Return details

A few things
to know.

Important details about protected shipments, product issues, and refund updates.

Checkout+ package protection

When Checkout+ Free Returns and Package Protection was added to your order, packages lost or damaged in transit are covered. Packages are considered lost after remaining in transit without an update for at least 7 days.

Package Protection does not cover packages reported stolen after carrier tracking confirms delivery to the shipping address.

Defective, damaged, or incorrect items

If your product arrives defective, damaged, or otherwise not in conformity with your order, you may be eligible for a return. Start your request in the return portal and describe the issue.

Photos of the product, defect, damage, or packaging may be requested before approval. Once approved by our Customer Support team, the purchase price and applicable shipping costs will be refunded.

Checking your refund progress

We’ll email you when your return arrives and again when your refund has been processed. Review normally takes 5–7 business days after receipt, followed by approximately 24–48 hours for funds to appear after the refund is issued.

If you received a refund confirmation more than 48 hours ago and the funds have not appeared, our team can help. Use the email below and include your order number.